[vandelay]

Hi all,

we have just received the following information from the Nokia Software Update team:

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Microsoft Vista support temporarily removed

Support for Microsoft Vista has temporarily been removed from the Nokia Software Updater. This is due to recent changes in certain Microsoft Vista configurations that cause the Nokia Software Updater to become unstable. Other Microsoft Operating Systems are not affected. Support will be reintroduced as soon as possible. We apologise for any inconvenience this may cause.
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You can keep yourself updated with NSU news via the RSS feed that's available at
http://europe.nokia.com/A4577225

Best regards,
vandelay
Nokia Support Discussions Administrator

edit: latest news on June 25th: there is now a beta version available. Read more on post number 67 in this topic >>

edit: latest news on June 27th: new version of the Beta version released. Follow the link above to get it.

Message Edited by vandelay on 27-Jun-2008 01:45 PM

New message received July 9th:

We are pleased to announce that the Nokia Software Updater once more supports Microsoft Vista.

We are very sorry that many of you have been unable to update your devices, and we are sorry that you have had to wait so long.

Thank you very much for sending us your log files and for giving feedback on the Beta release.

The latest version of Nokia Software Updater (1.4.49) is now available from www.nokia.com/softwareupdate or your local Nokia support pages.

Warm regards
The Nokia Software Updater team.

Message Edited by michaels on 10-Jul-2008 11:49 AM

[ddot]

Dear Nokia Support

May be the NSU software must checking the OS first and tell the user THIS WARNING before upgrading their phone. Many user in this forum cant switch on again their phone after they use NSU with Vista. The Simple answer is take the Phone to nearest Nokia Care Center. But how far the nearest from home...

Best Regard

[joltar]

Does the difficulty with Updater in Vista also apply to WinXP Pro Service Pack 3? I am unable to update either PC Suite or Updater since I installed Service Pack 3. PC Suite in the previous edition works fine, and includes the updater. But the standalone Updater will not operate, since it wants to update, and is unable to update. The error in attempting to install both software programs is the same: "The Windows installer Service could not be accessed. This can occur if you are running Windows in Safemode or if theWindows installer is not correctly installed. Contact your support personnel for assistance." I have made two calls to Nokia support in the US, without being able to resolve this.

[man2007]

need new version of nokia software update for windows vista only 32 bit/64 bit

[likeitlikethat]

joltar since I have XP Home Edition Service PAck 3 and NSU 1.39 I have performed 2 updates (5310 and N73) flawless, no problems

Message Edited by likeitlikethat on 11-May-2008 04:16 PM

[jackfinski]

Is there any knowledge when vista support will added to updater ?

[likeitlikethat]

there is no schedule for that

[ddot]

May be in Vista can control compatibility program to XP? Just like XP set compatibility program to win98. But I don't know this just my opinion...
I don't have Vista, I'm using XP sp2

[danarc07]

how long did they wait till they tell us this. I hope a get a brand new phone from nokia.

[hussam_o_r]

I can't believe that a multi-billion $ company can't stabilize it's product's software

Message Edited by hussam_o_r on 17-May-2008 12:19 PM

[solos]

Could someone give us any information when Vista will be supported again? I thought this maintenance break was to bring Vista support back to life, but it wasn't. What's going on Nokia?

[master_havard]

This is just fantastic. Way to go Nokia

[nigeltufnel]

---

17-May-2008 12:16 PM
hussam_o_r wrote:
I can't believe that a multi-billion $ company can't stabilize it's product's software

Message Edited by hussam_o_r on 17-May-2008 12:19 PM

---

If you have complaints to Microsoft then you should visit their forum

[nalab1]

I cant believe that Nokia have not released the firmware upgarade for the 0557135/20.0.016 on Vodafone contract. It was released to Nokia around 8/9th May! Why has it taken (so far) over 10 days to add it to NSU?

Very disgruntled Vodafone/Nokia user

[wicker_man]

Well, you need to ask Vodafone about that as they are the ones approving all versions of their custom software. 10 days is nothing - 10 weeks might be closer to the truth. (But what does this have to do with the Vista issue?)

Message Edited by wicker_man on 20-May-2008 11:32 AM

[master_havard]

I really think this sucks pretty much. - This is bad customer service. Of course softwareissues will show up once in a while, this is fragile technology and we have to accept that, but when something like this happens, I expect Nokia to come with some sort of statement Asap.
Are there like half a billion vista users or more i the world? And 1 in 3 cellphones are a nokiaphone. And there are like 2 cellphones per human beeing in this world in average. Hmmm, at some point, if I've done my math correctly, you will come across someone who has a nokia phone and vista on their computer. Hello, did you think we wouldn't notice it?

Yes, my N95 8 gb device "died" while updating the firmware a little while ago, and guess what? - there where no warnings from nokia anywhere even though i red in different forums outside nokia that this issue had been known for a while. And that they had called nokia servicedesk and sent mails...

pfff... this is just great.

[cdeheredia]

I just think it is business common sense and an attntion to their clients to keep us informed daily on this post on this issue.
Also, they should come forward and tell us more about the problem. Nobody likes to be in the dark. And it just takes them a couple of lines every two days.

Claudio

[bajloz]

New version of NSU (1.4.39) seems to be available today.

I will see if i can update on vista tonight when i go home

Message Edited by bajloz on 21-May-2008 11:20 AM

[goodphil]

Same things with the latest NSU.

Vista support is still off !

[tr4nc3oon]

anyone mind to tell me when the NSU can support windows vista? don't just silent there, at least let us know a date or wat....!!~