Registration and Login

Browsing and Searching

Starting a Topic and Posting Replies

Bookmarks

Subscriptions

Private Messages

Friends and Ignore

Can I participate in Nokia Support Discussions without registering?
Some of the features of Nokia Support Discussions are available to you without registering. Most importantly, you can browse and search for information in discussions. But in order to interact with other members, you need to register a user name.

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What are the benefits of registering?
Registering makes it possible for you to:

• Post your own questions and replies
• Interact with other participants and moderators
• Exchange private messages with other members
• Access useful tools, like subscriptions and bookmarks
• Participate in polls

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What kind of information do I have to give when registering?
When registering, you will be asked to create a user name and password. You will also be asked some personal information - your name and email address - and asked to verify that you are of legal age and have read the terms and guidelines applying to the service.

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Why must I be 18 or older to register?
You must be 18 or over to ensure that your participation in Nokia Support Discussions is legal. Laws regarding copyright vary from country to country, and in order for you to be able to publish information on a Nokia website and take legal responsibility for that content, you must be 18 or over. If you are under 18, please have a parent or guardian to register for you.

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How will my registration information be used?
Your registration information is stored in a secure database that is only used for your Nokia Support Discussions login information.

Your name and email address will not be visible to other discussion users. Your email address is used to send you system emails, like your registration confirmation and password reminders. In addition, some of the discussion tools like subscriptions make use of your email address to send you system emails.

Your email address will not be used for any marketing information nor will it be imported into Nokia's marketing databases. In cases of extreme violation of the Discussions Guidelines, the email address may be retrieved from the database to contact you.

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How do I register?
Simply click the Register link visible in the right hand column and fill in the registration form. Once we have received your completed form, we will send you a validation email containing a link that you need to click to log in to the site and activate your user name.

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I click the Register/Log In link but nothing happens. What's wrong?
These links open pop-up windows. Please right-click on the link and select Open in a new window or disable your pop-up blockers.

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I registered and logged in, but I still cannot post. What's wrong?
If you have registered, you should have received a validation email at the email address you gave. You will need to click on the activation link in the email in order to verify your email address and complete the registration process. You will not be registered until you have clicked the activation link and logged in.

If you need to request another validation email, log in using your name and password and click the appropriate link.

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Why do I need to accept cookies in order to use Nokia Support Discussions?
Nokia Support Discussions relies on cookies to assist with registration and activity tracking. All Nokia Support Discussion users must have cookies activated in order to use the site.

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How do I log in?
Once you've registered and confirmed your registration, you can log in to Nokia Support Discussions. Just click the Log In link visible in the right hand column, enter your user name and password, and click Log In.

If you don't want to keep having to enter your login information every time you come to the site, and you're at a computer that is secure, tick the checkbox labeled Remember me on this computer before clicking Log In. Next time you come to the site you will be automatically logged in.

If the Log In link is not visible and you see a Log Out link instead, this means you are already logged in. In this case, you should see links to your message box, bookmarks, subscriptions, and profile.

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What if I forget my user name?
If you've forgotten your user name, search for any previous posts that you might have made and try to locate the name. If you can't remember or find your user name, you will have to register again and create a new user name.

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What if I forget my password?
If you've forgotten your password, you can request a reminder email be sent to the email address that you used to register with Nokia Support Discussions

1. Click the Forgot your password? link in the right column of the Nokia Support Discussions view.
2. Fill in your user name.
3. Answer the security question that you used when registering with Nokia Support Discussions.

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How do I change my password?

1. Click the My Profile link in the right column of the Nokia Support Discussions view.
2. Click the Change Password link. A pop-up presenting your login info opens.
3. On the Password tab, enter your old password once and your new password twice.
4. Click Save Changes. The new password is now active.

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How are Nokia Support Discussions organized?
Nokia Support Discussions are categorized into four broad categories: Mobile Products, Software, Tips and Troubleshooting, and Mobile Media.

The actual discussions have titles such as Phones, Communicators and Connectivity. The discussions consist of the topics that participants have posted and replies to these topics.

You can view and directly access all of the discussions directly from the main view of Nokia Support Discussions.

Please note that the discussions are currently in a pilot phase and that the discussion categorizations may change significantly during this pilot period.

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What's the best way to look for information in the discussions?
If you're just browsing, click on a discussion that interests you and you will be directed to a list of all of the topics included in that discussion. Use the Previous and Next links to move through the topics.

If you're looking for an answer to a specific question, you may find it more effective to use the search function. Enter one or more relevant keywords and browse through the results to locate a topic that includes the information you're looking for.

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How do I use the search function?
The search function is accessible at the top of the right column on every view of Nokia Support Discussions. Just enter one or more relevant keywords and click Search. A page of search results containing your keyword(s) will be displayed. Click on a likely result to be taken to that topic. If it seems like none of the results is suitable, try a different keyword or use Advanced Search.

Advanced Search allows you to limit your query to a specific discussion, specific parts of a post (subject vs. body), or a specific time period, or use several other criteria to narrow your search.

The search engine is not case-sensitive, so capitalization doesn't affect results.

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What is user search?
User search allows you to search for fellow discussion participants. In this case, the keywords or characters you enter will be used to search the database of user names.

To access user search, click the User Search link provided in the Search Discussions box at the top right of every view.

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How do I start a new topic?
Before posting a new topic, please browse or search for an answer to your question from the existing topics. If you can't find an answer, start a new topic.

Please note: Before you make your first post or reply, please be sure that you're familiar with the Discussions Guidelines so you know what is expected of you and your posts.

1. Log in.
2. From the list on the main page, select the discussion that best matches your topic.
3. From the discussion view, select the Start New Topic button that appears on the blue background at the top of the list. The post editor opens.
4. Enter a subject for your topic that clearly and concisely describes the central issue.
5. Enter the body text. Here you should be as detailed as possible, and include any information that may be relevant, for instance your phone model, accessory model, PC operating system and/or Bluetooth stack, any previous troubleshooting steps you may have taken, or anything else appropriate. The more information you can provide in your original post, the easier it is for other users to help you out.
6. Once your text is ready, click Submit.

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How do I post a reply?
To post a reply to a topic you are reading:

1. Click the reply button in the bottom right corner of the post. The post editor will open with the message subject pre-filled.
2. Enter the text of your reply in the Body field. If you want to quote the text of the original post in your reply, click the Quote Post button.
3. When your reply is ready, click Submit.

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How do I add smileys to my posts?
In Nokia Support Discussions, certain key combinations are automatically converted to smileys or other emoticons that help convey the emotional tone of your message.

:) :| >:( :( :O or :o :p or :P :D ;)

happy indifferent mad sad surprised tongue very happy wink

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How do I add links to my posts?
You can insert links to related posts or other relevant sources of information by using standard HTML linking.

For instance, to link to the topic "Guidelines - read these first", enter the following string:

<a href='/discussions/board/message?board.id=guidelines&message.id=2'>Guidelines - read these first</a>

Please remember that your linking, like the rest of your post, should follow the Nokia Support Discussions guidelines. Links to irrelevant or inappropriate sites will be removed.

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What happens when I rate a post as helpful or not helpful?
At the bottom right of each post, there is a place for you to indicate whether or not the post was helpful. Particularly if you found the post helpful, take a second to rate the post. This will increase the rating of the post and may help other participants to locate it.

You can only rate each post once.

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How I edit or delete a topic that I have posted?
Once you post a topic, you have a ten-minute window to open it and edit your text, assuming that no one responds to it first. Once someone responds to it, you can no longer edit it.

Only moderators and administrators can delete a post.

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What is a signature?
A signature is a predefined personal statement that appears at the bottom of every post you make. This can be, for instance, a personal motto or slogan. Keep it brief!

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How do I create a signature?
To create a signature for your messages:

1. Log in.
2. Click the Profile link in the right-hand column.
3. Scroll down to the Personal Profile header and the Signature box.
4. Enter the plain-text signature that you want to appear at the bottom of each post you make.
5. Click Save Changes.

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What are templates?
Templates are predefined content that you can set up and then easily insert into your posts and replies. For instance, if you want to include certain information about your phone model and PC operating system without having to type these in every time you post, create a template for them. A list of your templates appears in your post editor, so you can access them every time you are posting a new topic or a reply.

Please note: Templates are only compatible with Internet Explorer, version 5.5 or later.

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What is the difference between a template and a signature?
If you set up a signature, it appears automatically at the bottom of every post you make. A template is content that you can select to include in your posts on a post-by-post basis, and you can include template text anywhere within your post.

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How do I create a template?

1. Log in.
2. Click the Profile link in the right-hand column.
3. Click the Templates tab.
4. Enter a title for the template: something that you will recognize when you see it in a list.
5. Enter the text that you want included in the template.
6. Click Save Changes.

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What are bookmarks?
Nokia Support Discussion bookmarks are shortcuts to your favorite topics so you don't have to browse or search for them every time you log on.

In Nokia Support Discussions, you can bookmark a single post, a topic (this is probably the most useful), or an entire discussion.

In order to use bookmarks, you must be registered and logged in to Nokia Support Discussions.

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Where can I find my bookmarks?
You can view your bookmarks by clicking the Bookmarks link in the right sidebar of every view.

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How do I create a bookmark?

1. Log in.
2. Go to the board, topic, or post you want to bookmark.
3. Open the Options dropdown menu visible on the blue background at the top left (for boards and topics) or on the brown background at the top right (for posts) of the item in question.
4. Select Add to My Bookmarks.

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How do I delete a bookmark?

1. Log in.
2. Click the Bookmarks link in the right column.
3. Tick the checkbox next to each bookmark you want to delete.
4. Click Remove from List.

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What are subscriptions?
Subscriptions are a convenient tool for tracking topics of interest to you. Setting up a subscription automatically sends you an email notification of any activity on the post, topic, or board you have subscribed to.

The email will be sent to the email address you have currently indicated in your Login Information.

You can subscribe to a post, a topic (in most cases this is the most useful choice), or an entire board.

In order to use subscriptions, you must be registered and logged in to Nokia Support Discussions.

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How often are subscription emails sent out?
You can decide how often you receive subscription emails: every time someone posts, once a day, or once a week. You set this preference in the Subscriptions section of your Profile.

If you select the once a day or once a week options, a single email summarizing all activity on all posts, topics, or boards you have subscribed to is sent. This may be a good choice if you have set up multiple subscriptions.

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Where can I manage my subscription preferences?
You can manage several subscription preferences - such as email format, whether you receive just the subject of each post and reply or the subject and body, and delivery frequency - from the Subscriptions tab of your Profile.

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How do I set up a subscription?

1. Log in.
2. Go to the board, topic, or post you want to subscribe to.
3. Open the Options dropdown menu visible on the blue background at the top left (for boards and topics) or on the brown background at the top right (for posts) of the item in question.
4. Select Add to My Subscriptions.

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How do I delete a subscription?

1. Log in.
2. Click the Subscriptions link in the right column.
3. Tick the checkbox next to each subscription you want to delete.
4. Click Remove from List.

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I have set up a subscription. How come I haven't received any subscription emails?
If you have set up a subscription but haven't received any subscription emails, there may be several issues involved:

• It's possible that no one has posted to any of your subscriptions, in which case there would be no email.
• Email address: The subscription emails are sent to the email address that you have indicated in your Profile. Be sure that the email address in your profile is the one that you want to receive subscription emails at.
• Email format: If you have HTML selected as your email format and your email client can't process HTML email, the subscription emails can't be delivered.
• Frequency preferences: If you have selected daily or weekly digest as your email delivery frequency, emails will be sent out only once a day or once a week. Again, if more than a day or week has passed and you have not received an email, it may be that there has been no activity in the items you have subscribed to.

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What are private messages and when would I use them?
A private message is a private communication between you and another participant in Nokia Support Discussions. In order to use private messages, you must be registered and logged in.

When you write another user a private message it appears in their mailbox. Use a private message when you want to communicate something personal or off-topic. Please remember that the discussions guidelines regarding respect apply to private messages as well.

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Do my private messages have anything to do with email?
Nokia Support Discussions private messaging works a lot like email, but the Nokia Support system relies on user names, not email addresses.

As a matter of fact, one of the big advantages of private messaging over email is that you don't have to know the other member's email address to send the note and you don't have to reveal yours. It's also easier to hold a quick conversation through it.

However, you will recognize an email-style interface in your private messaging system: you have separate folders for your inbox and sent mail.

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Who can I send private messages to?
Any registered participant in Nokia Support Discussions can send any other registered participant a private message. If you are on the recipient's Ignore list, your message will not be delivered.

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Can I block someone from sending me a private message?
Yes. In order to help you manage your communication with other members, you have a Friends list and an Ignore list in your message center. You can add any registered member to either list and remove them as you wish.

To block someone from sending you private messages, simply add their user name to the Ignore list.

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Why can't I see a link to my messages?
Only registered users can access private messaging. A link to your message center appears in the right sidebar once you log in.

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I clicked the link to my messages but nothing happens. What's wrong?
The message center opens in a pop-up, so if you have pop-ups blocked, nothing will happen when you click the link. Disable your pop-up blockers and try again, or right-click on the link and select Open in a new window.

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How do I read and reply to a private message?

1. Log in to Nokia Support Discussions.
2. Click the Messages link in the right column. Your messaging Inbox will open in a pop-up window.
3. Click the subject of the message you want to read. The full message will be displayed.
4. If you want to reply to the message, click the Reply link at the bottom left of the view. The Send a Message window will be open with the Send to and Subject fields prefilled.
5. Enter your reply and click Send Message. The message(s) will appear in your Sent box.

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How do I send a private message?

1. Log in to Nokia Support Discussions.
2. Click the Messages link in the right column. Your messaging center Inbox will open in a pop-up window.
3. Click the Send a New Message tab.
4. Select a recipient from your Friends list or enter a user name. To send a message to multiple recipients, separate user names with a comma.
5. Enter a subject and body for the message. Both are required.
6. Click the Send Message button at the bottom of the view. The message(s) will appear in your Sent box.

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How do I delete a private message?
There are two ways to delete a private message:

• From the message view, click the Delete link at the bottom of the window.

• From your Inbox or Sent views, you can delete one or more messages at once:
  1. Tick the checkbox next to each message you want to delete. If you want to delete all messages at once, click Select All.
  2. Click Delete Selected.

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Where can I see the private messages I've sent to others?

1. Log in to Nokia Support Discussions.
2. Click the Messages link in the right column. Your messaging center Inbox will open in a pop-up window.
3. Click the Sent tab. All the messages you have sent will appear here until you delete them.

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How do I use my Friends list when sending private messages?
When you write a message, all the user names in your Friends list will appear in a recipient dropdown menu. You can send a message to a friend one at a time without having to type in a user name.

For more information, see the topic Friends and Ignore.

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How do I use my Ignore list when receiving private messages?
Now and again you might encounter someone you consider a nuisance. If such a user is sending you messages and won't stop when you ask them, you can tell the system to not deliver their messages to your Inbox by adding them to your Ignore list.

For more information, see the topic Friends and Ignore.

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What is a Friends list?
A friends list is a list of users you want to be able to contact easily. When you send a private message, you can select a recipient from your Friends list instead of typing in a user name.

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How do I add someone to my Friends list?
To add a user to your Friends list, click on their user name to be taken to their public profile. In their public profile, click the link Add to Friends.

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How do I remove someone from my Friends list?

1. Log in.
2. Click on the Messages link in the right column.
3. Select the Friends tab. You'll see a list of your friends.
4. Find the user you want to remove from your Friends list and click the Remove from Friends link.

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What is my Ignore list?
Your Ignore list allows you to block private messaging from users you consider a nuisance. Hopefully you will never have to use it.

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How do I add someone to my Ignore list?
To add a user to your Ignore list, click on their user name to be taken to their public profile. In their public profile, click the link Add to Ignore list.

You can also click the Add User to Ignore List link in any message the user has sent you to add that person to your Ignore List.

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How do I remove someone from my Ignore list?

1. Log in.
2. Click on the Messages link in the right column.
3. Select the Ignore tab. You'll see a list of your list of users to ignore.
4. Find the user you want to remove from your Ignore list and click the Remove from Ignore List link.

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